Speak With Our Team

Select the service you need help with and provide a brief overview so our team can route your request to the appropriate specialist.

What service do you need assistance with?

Choose a service and the form will show the questions our team needs for it.

Your details

Your import account

Do you operate under a Canadian BN?
Are you registered for CARM (CBSA Assessment and Revenue Management)?
Are you enrolled in RPP (Release Prior to Payment)?
Do you already have a customs broker?

Shipment details

Customs consulting session

Consulting sessions are scheduled advisory meetings billed on an hourly basis. Please provide a brief overview of your question so we can prepare appropriately.

Storage & fulfillment

Services needed

Your question

We'll route your request to the right specialist. For urgent border issues, call 888-481-2048.

First-time importer?

You'll need a Business Number from the CRA to import commercially. Our guide covers every step, from your Business Number to your first shipment.

See the checklist

Importing a vehicle or horses?

Use the dedicated request forms so the right specialist gets everything they need.

Vehicle import form Horse import form

Call a broker

888-481-2048

Toll-free across Canada and the U.S.

Office hours: Monday to Friday, 8:30 a.m. to 5:00 p.m. Eastern.
Clients can reach our after-hours team 24/7; after-hours fees apply.

Niagara offices

Niagara Falls, Fort Erie and Queenston, Ontario, at the Peace Bridge and Queenston-Lewiston Bridge crossings.

Check a shipment

Track your PARS release status online.

Check My PARS