About Garden City Customs Services Inc.
Garden City Customs Services Inc. is a Canadian customs brokerage and logistics company headquartered in Niagara Falls, Ontario. For more than four decades, we have supported businesses importing goods into Canada by providing accurate customs clearance, regulatory guidance, and dependable service.
Our team works closely with importers, carriers, and government agencies to ensure shipments move across the border efficiently and in compliance with Canada Border Services Agency (CBSA) requirements.
With offices located in Niagara Falls, Queenston, and Fort Erie, we operate at key commercial crossings between Canada and the United States. This proximity allows our team to respond quickly, resolve issues effectively, and help importers avoid delays, storage charges, and compliance risks.
Garden City Customs Services Inc. continues to support clients across Ontario and throughout Canada by combining decades of industry experience with a practical, service-focused approach to customs brokerage.
What We Do
Garden City Customs Services Inc. provides a range of customs and logistics services designed to support businesses importing goods into Canada.
Our services include:
• Canadian customs brokerage and clearance
• Import compliance and tariff classification
• CARM and Release Prior to Payment guidance
• Freight forwarding and logistics coordination
• Warehousing, storage, and distribution
• Vehicle importation services
• Import consulting and regulatory support
Our experienced team works closely with importers, carriers, and government agencies to ensure shipments are processed accurately and released as efficiently as possible.
Founder & Early History
Helmut Hagenberg
Helmut Hagenberg (President) founded Garden City Customs Services Inc. in 1981 with a clear purpose: to provide superior customs brokerage service and build lasting relationships in an industry where trust and accountability matter.
His commitment to professionalism, accuracy, and personal service laid the foundation for what Garden City would become. Operating from 70 Princess Street in Niagara Falls, Helmut envisioned a brokerage rooted in community, reliability, and long-term partnership rather than short-term transactions.
Through multiple generations of family involvement and more than four decades of professional service, Garden City has evolved into the company Helmut set out to build.
Today, we continue to support importers with compliant CBSA clearance, consistent service, and long-standing client relationships.
Meet the Garden City Customs Services Team
A Personal Approach in a Modern Industry
True around-the-clock service with a personal touch has become increasingly rare in today’s logistics and customs environment.
At Garden City Customs Services Inc., availability and responsiveness are not slogans. They are part of how we operate. Our team remains accessible, engaged, and committed to understanding each client’s specific needs.
While many industry relationships have become more distant and transactional, we focus on building partnerships that are consistent, reliable, and built on direct communication. This approach allows our clients to operate with confidence, knowing experienced professionals are available when it matters most.
Our Clients
Garden City Customs Services Inc. supports businesses across a wide range of industries that rely on efficient cross-border trade.
Our clients include manufacturers, distributors, transportation companies, retailers, and specialized importers moving commercial freight into Canada.
Some import shipments every week, while others require occasional support for specific projects or equipment imports. Regardless of shipment volume, our focus remains the same: accuracy, compliance, and dependable service.
Service Areas
Garden City Customs Services Inc. supports importers throughout Niagara, Ontario, and across Canada.
Our offices in Niagara Falls, Queenston, and Fort Erie allow us to work closely with carriers and terminals at key Canada–United States commercial border crossings, including the Peace Bridge and Queenston-Lewiston Bridge.
Vision
Our vision is to grow alongside the businesses we support while maintaining the level of service that has defined Garden City for more than four decades.
We believe long-term success is built through strong relationships, professional continuity, and a commitment to doing the work the right way. As the customs brokerage and logistics industry continues to evolve, we remain focused on providing dependable guidance and trusted service to importers across Canada.