Privacy Policy
Garden City Customs Services Inc. is committed to protecting the privacy of personal information provided through this website.
We may collect information such as names, company names, email addresses, phone numbers, and service-related details submitted voluntarily through contact forms or inquiries. This information is used solely to respond to requests, provide services, communicate regarding customs, logistics, or compliance matters, and improve our operations.
Personal information is not sold or traded and is shared only where required to deliver services, comply with legal or regulatory obligations, or work with trusted partners as necessary. Reasonable administrative and technical measures are taken to protect personal information from unauthorized access or disclosure.
Individuals may request access to or correction of their personal information, subject to applicable laws. This Privacy Policy may be updated from time to time without notice.
Information We Collect Through This Website
Information you give us. When you use our inquiry form, new account application, live chat, email or phone, we collect the details you choose to provide, such as your name, company, email address, phone number, the service you need and information about your shipments. The new account application also asks for business details we need to prepare your customs agency documents, such as your Business Number, CARM status and the name and title of a signing officer.
Information collected automatically. Like most websites, our hosting provider and the tools described below record technical information when you visit, such as your IP address, browser and device type, the pages you view, the page that referred you and approximate location based on your IP address.
Please do not send sensitive personal information through the website, such as a Social Insurance Number, banking or credit card details, or health information. We will ask for anything else we need through a secure process during onboarding.
How We Use It
- To respond to your inquiry and route it to the right specialist
- To assess and open client accounts and provide customs, logistics and compliance services
- To keep business and customs records as required by law
- To understand how the website is used and improve it
- To measure the results of our advertising, including whether an ad led to an inquiry
- To protect the website and our clients from spam, fraud and misuse
We use personal information only for the purposes described here or purposes you would reasonably expect, unless you consent to another use or the law requires or permits it.
Service Providers and Where Information Is Stored
We use trusted service providers to run this website. They handle personal information on our behalf and only for these purposes:
- Netlify hosts the website and keeps server logs for security and operation.
- Web3Forms delivers form submissions to our email inbox.
- tawk.to provides the live chat and stores chat conversations along with the technical details listed above.
- Google provides analytics and advertising measurement, and the Check My PARS link takes you to a shipment tracking portal operated by a third party.
Some of these providers store or process information outside Canada, including in the United States. While it is there, it is subject to the laws of that country and may be accessible to its courts, law enforcement and national security authorities. We choose providers that commit to protecting the information, and we remain responsible for personal information we transfer to them for processing.
How Long We Keep It
We keep personal information only as long as needed for the purposes above, or longer where the law requires it. Inquiries that do not lead to a client relationship are deleted when they are no longer needed. Client records are kept as required by Canadian customs, tax and business record-keeping laws. When information is no longer needed, it is securely deleted or anonymized.
Your Rights and Contacting Us
You may ask to see the personal information we hold about you, ask us to correct it, or withdraw your consent to its use (subject to legal or contractual restrictions and reasonable notice). Withdrawing consent may affect our ability to provide some services. We will respond within the time required by law.
Questions, requests and complaints about privacy can be sent to Solomon Jensen, Director of Operations, at Solomon@gcityservices.com or 888-481-2048 ext. 228, or by mail to Garden City Customs Services Inc., 6045 Progress Street, Niagara Falls, ON L2G 7X1. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada, or, if you live in Quebec, the Commission d'accès à l'information du Québec.
If a breach of security involving your personal information creates a real risk of significant harm, we will notify you and the Privacy Commissioner as required by law. This website is intended for businesses and adults and is not directed to children.
Additional Terms
Information can change. Duties, tariffs, surtaxes, government programs and border requirements change often. Knowledge Centre guides, news items, live chat replies and other website content reflect our understanding on the date shown and may not reflect later changes. Confirm requirements with the official source or speak with our team before acting.
Requests are not instructions. Do not rely on the website, a form or live chat for time-sensitive or binding shipment instructions. A request is accepted only when our team confirms it with you directly. Fees, including after-hours fees, are set out in your service agreement or quoted to you.
Acceptable use. Do not use this website to send spam, malicious code or false information, or to try to gain unauthorized access to our systems.
These Additional Terms form part of the Terms of Use. Last updated: October 7, 2026.
Terms of Use
By accessing and using this website, you agree to these Terms of Use. The content provided is for general informational purposes only and does not constitute legal, financial, or regulatory advice.
Submission of inquiries or forms through this website does not create a service agreement or client relationship; services are provided only through formal engagement with Garden City Customs Services Inc.
All website content is the property of Garden City Customs Services Inc. and may not be reproduced without permission. We are not liable for any damages arising from the use of, or reliance on, information contained on this website, nor are we responsible for the content or privacy practices of third-party websites linked herein.
These Terms of Use are governed by the laws of the Province of Ontario, Canada, and may be updated at any time without notice.